Room Attendant Training & Competency Assessment Checklist

Completed by the trainer / supervisor. Once submitted, this record is sent to HR.

Employee Details
Shift 1 — Orientation & Induction
TaskYesNoComments
SHIFT 1 — Site Orientation
Employee met at designated meeting point
Staff entrance explained
Uniform and grooming standards explained
Staff facilities shown
Emergency exits identified
Break areas explained
Personal belongings storage explained
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SHIFT 1 — Guardhouse & Administration
Clock-in procedure demonstrated using Guardhouse
Clock-out procedure demonstrated using Guardhouse
Availability submission explained
Viewing roster and shifts explained
Daily job board allocation explained
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SHIFT 1 — Room Status Knowledge
Departure Room explained
Stay Over Room explained
Linen Change Service explained
Do Not Disturb (DND) procedures explained
Out of Order Room procedures explained
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SHIFT 1 — Morning Briefing
Morning briefing process explained
Importance of attendance explained
Daily updates and notices explained
Stretching and warm-up procedures demonstrated
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SHIFT 1 — Key Control Procedures
Key control policy explained
Key collection procedure demonstrated
Key return procedure demonstrated
Key log register explained
Lost key procedure explained
Workplace Health & Safety
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Workplace Health & Safety
Emergency procedures explained
Evacuation assembly point identified
Manual handling techniques demonstrated
Hazard reporting procedure explained
Incident reporting procedure explained
PPE requirements explained
Safe work practices discussed
Safety Data Sheets (SDS) explained
Chemicals, Equipment & Trolley Setup
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Chemicals, Equipment & Trolley Setup
Chemical storage area shown
Chemical usage explained
PPE storage area shown
Equipment storage area shown
Trolley setup demonstrated
Linen collection procedures explained
Stock replenishment procedures explained
Room Servicing Training
TaskYesNoComments
Room Servicing Training — Demonstration by Trainer
Safe room entry procedure demonstrated
Guest security procedures explained
Departure Room clean demonstrated
Occupied Room clean demonstrated
Linen Change Service demonstrated
Bathroom cleaning procedure demonstrated
Bed making standards demonstrated
Final room inspection standards explained
Shift 2 & 3 — Supervised Practice
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Shift 2 & 3 — Supervised Practice
Employee serviced rooms independently under supervision
Trainer inspected completed rooms
Constructive feedback provided
Productivity expectations explained
Time management coaching provided
Lost Property procedures explained
Maintenance reporting procedures explained
Room Servicing Accreditation Assessment

Tick each task the employee completed to the required standard.

TaskCompleted
Enter Guest Room
Strip Linen
Remove Rubbish & Secure Lost Property
Soak Dishes
Bathroom Preparation
Room Cleaning and Dusting
Kitchen/Kitchenette/Minibar Fridge
Bathroom Cleaning
Mirrors, Glass, Frames, Pictures & Windows
Re-Stock Amenities, Crockery
Bathroom Linen
Bathroom and Tiled/Hard Surface Floors
Vacuuming
Make Bed
Touchpoint Cleaning
Final Check/Presentation
Maintenance Reporting
Lost Property Reporting
Productivity Expectations Met
Accreditation Details
Outcome of Accreditation
Final Sign-off

Sign in each box below using a mouse or finger. Your drawn signature is accepted as your electronic signature.

Employee declaration: I confirm that I have received the training outlined above and understand the standards and procedures required for my role.

Trainer declaration: I confirm that the above training and competency assessment has been completed.

Supervisor / Manager approval.

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